Our customer service team takes "meeting customer needs" as the basic work requirement, providing customized solutions for laser equipment, product research and development production, installation and debugging, and after-sales service. At the same time, we provide professional maintenance and upgrade services for various laser equipment, and integrate value-added services into all aspects of customer use.
The customer service team is available 24/7 throughout the year, providing customers with thoughtful service of "2-hour quick response, online instant resolution" (globally applicable).
Ruiyang Laser's products can enjoy free warranty services within the agreed time in the contract, and the service terms also include online maintenance and other services. The specific service content will be executed according to the specific details agreed upon in the contract between both parties.
Ruiyang Laser can provide paid related services to customers whose products exceed the warranty period, including equipment maintenance, replacement of accessories, equipment upgrades, and other technical support.
Customer Service Number
Customer Records
Customer service team establishes digital profile for each equipment sold. The documents records the contract content, technical parameters after debugging, equipment usage status, maintenance situation, user opinions or suggestions and other information. The profile can be checked at any time to better serve client.
Timely Responses
Customer service team provides 24-hour * 365 year-round no-break mode to answer users' repair questions and other inquiries in a timely manner. The response time of maintenance is generally 24-48 hours(in China mainland).
Technical Consultation
Customer service team provides technical consultation at any time to answer users' questions about the use of equipment (except technical secrets), and tries our best to help users solve relevant problems encountered.
Accessories Sales
Ruiyang Laser formulates reasonable pricing strategies and after-sales services to ensure the quality and performance of accessories, providing customers with a comprehensive range of laser equipment accessories and specifications to meet the needs of different models of laser equipment.
Cleaning Service
Ruiyang Laser develops reasonable maintenance cycles and methods based on the actual situation of users, and is operated and tested by professional technicians to ensure the normal operation and use of laser equipment and guarantee the progress of production work.
Personal service
Ruiyang Laser customizes designs according to customer needs and application scenarios, and provides professional consultation and after-sales service to meet the needs of different users for various laser equipment.
+86-13385422182
+86-13385422182
2 hours response, 24 hours at the scene.(In China mainland)
Complete customer profiles providing proactive services
We have cooperation with equipment maintenance teams from multiple countries around the world
We can upgrade and transform the system according to your needs
Ruiyang Laser is engaged in the research and manufacturing of CNC products in the laser field, developing and producing high-quality and cost-effective CNC equipment. The company adheres to user demand orientation and has established multiple sales and service outlets in major cities to provide users with design, installation, training, debugging, maintenance, consulting and other services. Our company's products are not only popular domestically, but also exported to Southeast Asia, the Middle East, Africa, Europe and America. Main products: High power fiber laser cutting machines, pipe laser cutting machines, exchange platform laser cutting machines, laser welding machines and other laser intelligent equipment. Widely used in industries such as precision machinery, kitchen and bathroom hardware...
Customer service: +0086-4000 118 385
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